Refund & Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies to all purchases of electric vehicles, custom carts, parts, accessories, and related services from Bright Autozone Private Limited, operating under the brand "City Cab" ("the Company", "we", "us"). By placing an order with us or any of our authorised dealers, you agree to the terms below.

2. Nature of our products

City Cab products — electric three-wheelers, e-scooters, and custom electric vehicles — are manufactured to order or assembled to customer specifications (including chosen colour, configuration, and accessories). Once production has commenced, materials are committed and labour is allocated. For this reason, our refund and cancellation terms reflect the made-to-order nature of these products.

3. Cancellation by you

You may cancel an order subject to the following terms:

• Within 48 hours of booking confirmation, before production begins: full refund of any booking amount, less actual processing charges (typically ₹500 — ₹2,000), processed within seven (7) to ten (10) business days.
• After production has commenced but before dispatch: refund of booking amount less 25% (or actual costs incurred, whichever is lower), as the unit is committed to your specification.
• After dispatch from our factory: cancellations are not accepted. Once a vehicle leaves our premises for delivery, the sale is treated as final unless the unit is defective (see Section 5).

To cancel, please write to brightautozone@gmail.com with your booking reference, order date, and reason for cancellation.

4. Cancellation by us

We reserve the right to cancel an order in the following circumstances:

• Inaccurate or incomplete information provided by the buyer.
• Inability to fulfil the order due to factors outside our reasonable control (force majeure, supply-chain disruption, change in law, etc.).
• Failure to make payment as agreed.
• Suspected fraud or misrepresentation.

In such cases, any amount paid by you will be refunded in full within ten (10) business days, less any direct costs already incurred.

5. Defective products

All City Cab vehicles are covered under the warranty terms provided with the vehicle at the time of delivery (typically three (3) years for the vehicle and one (1) year for the battery, subject to model and as stated in the warranty card). Defects must be reported promptly to your dealer or to us in writing.

For manufacturing defects identified during pre-delivery inspection or within the warranty period:

• We will, at our option, repair the defect, replace the defective part, or replace the unit, in accordance with the warranty card.
• Refunds in lieu of repair or replacement are at our sole discretion and are limited to cases where repair and replacement are not commercially feasible.

Wear-and-tear items, accidental damage, misuse, unauthorised modifications, and damage from non-compliance with operating instructions are excluded from warranty.

6. Refund processing

All approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed in writing. Refunds typically reflect in your account within seven (7) to fourteen (14) business days from the date of approval, subject to your bank's processing times.

Refund amounts will not include any non-refundable taxes, statutory fees, registration charges, or third-party costs already paid to government authorities or service providers on your behalf.

7. Test rides and demonstrations

Test rides and product demonstrations are free of charge unless otherwise stated. We reserve the right to refuse a test ride at our discretion, including for safety, regulatory, or operational reasons.

8. Custom and bespoke orders

Custom carts (ice cream, food vending, delivery, branded units) and other bespoke products are produced to your specific design and specifications. Once design approval and production deposit are received, these orders are non-cancellable and non-refundable, except in case of confirmed manufacturing defect as covered under Section 5.

9. Dispute resolution

If you are not satisfied with a refund decision, please escalate the matter in writing to our Grievance Officer (see Grievance Redressal). We will respond within fifteen (15) days of receipt. If the matter remains unresolved, you may seek redress under the Consumer Protection Act, 2019.

10. Contact