Warranty Policy

1. Standard warranty coverage

Every City Cab vehicle manufactured by Bright Autozone Private Limited is supplied with the following standard warranty, effective from the date of delivery (the "Warranty Period"):

Exact warranty terms applicable to your vehicle are stated on the warranty card supplied with the vehicle at the time of delivery. In case of any conflict, the warranty card prevails.

2. What is covered

The warranty covers manufacturing defects in materials and workmanship discovered during the Warranty Period under normal use and proper maintenance, including:

• Defective parts in the motor, controller, or wiring harness.
• Battery cell defects causing capacity loss beyond the rated tolerance.
• Structural defects in the chassis or body welds, not caused by accident or misuse.
• Component failures attributable to manufacturing fault.

3. What is NOT covered

The warranty does not cover:

• Wear-and-tear parts: tyres, tubes, brake linings, brake pads, wiper blades, light bulbs, fuses, belts, cables, bushes, and other consumables.
• Damage from accident, collision, overloading beyond rated capacity, water ingress (flooding), fire, or natural disaster.
• Damage from negligent operation, misuse, racing, or use other than the intended purpose of the vehicle.
• Damage caused by use of non-genuine spare parts, unauthorised modifications, or repairs by unauthorised workshops.
• Cosmetic damage including paint scratches, dents, and stickers.
• Damage from failure to follow the operating instructions or service schedule.
• Vehicles used for racing, rentals at extreme rates, or applications other than those approved by us.
• Loss of profits, loss of use, or consequential damages of any kind.
• Vehicles whose chassis number, battery serial number, or motor serial number has been tampered with or removed.

4. How to claim warranty

1. Take your vehicle to the nearest authorised City Cab dealer or service centre.
2. Present the original warranty card and proof of purchase.
3. Our technicians will diagnose the issue. If the issue is covered, repair or replacement will be carried out free of charge.
4. If the dealer cannot resolve the issue, please escalate to brightautozone@gmail.com or call +91 8808545000.

5. Service schedule

To keep the warranty valid, you must follow the periodic service schedule specified in the owner's manual. Skipping required services may result in voiding of warranty.

6. Battery capacity warranty

Lithium-ion batteries are warranted against premature capacity loss. A battery will be considered defective if its measured capacity falls below 70% of rated capacity within the Warranty Period, under normal charging and operating conditions.

7. Replacement vs repair

We reserve the right to repair, replace, or refund (at our discretion) any component covered under warranty. Replaced parts become the property of Bright Autozone. Replacement parts may be new or factory-refurbished and carry the remainder of the original warranty.

8. Transfer of warranty

The warranty is non-transferable and applies only to the original purchaser whose details are recorded on the warranty card and on our service records.

9. Legal rights

This warranty is in addition to, and does not affect, the statutory rights available to consumers under the Consumer Protection Act, 2019 and any other applicable laws of India.

10. Disputes

For any dispute relating to warranty claims, please first approach our Grievance Officer. If unresolved, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.